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Quality from the inside out

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The concept of quality concept cannot be applied only to improvements in products, services, and administrative and technological processes. There has to be a consideration for the social and environmental contribution that the organization offers and, equally, for life quality of life of the employees as well as work relationships. 

One of the most positive aspects that  organizational introspection brings  is the learning that is possible. In this course we will see the real roots of organizational change and improvement. Quality starts inside of us.

Aspects covered in the course: